Effective Date: 21 July 2025
Last Updated: 10 August 2026
Pitch Pool Inspections, a business of Pitch Projects Pty Ltd (“we”, “us” or “our”), is committed to protecting your privacy and handling your personal information with transparency, integrity and care. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you engage with our services, visit our website, or communicate with our team.
What Information We Collect
- Contact Details: Name, phone number, email address, postal address
- Project Information: Site plans, council documents, compliance records, and other materials you provide
- Payment Details: Billing information and transaction history (processed securely via third-party providers)
- Communication Records: Emails, messages, and notes from phone calls or meetings
- Website Usage Data: IP address, browser type, pages visited, and other analytics (collected via cookies and similar technologies)
How We Use Your Information
- Deliver our services and manage your project
- Communicate with you about your compliance status, deadlines, and updates
- Respond to your enquiries and provide support
- Improve our services, processes, and client experience
- Meet legal, regulatory, and contractual obligations
- Provide spa and building compliance services
- Maintain accurate records for council certification and legal documentation
- Notify you when certificates are due to expire or require renewal
How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. These include:
- Secure storage systems and access controls
- Staff training on data handling and confidentiality
- Regular reviews of our data protection practices
Sharing Your Information
We may share your information with:
- Council or Certifying Bodies: When required for approvals or compliance, including lodgement with the Queensland Building and Construction Commission (QBCC)
- Trusted Service Providers: Such as IT, accounting, trades and legal professionals who support our operations
- Legal Authorities: If required by law or to protect our rights
Cookies and Analytics
This website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Withdraw consent (where applicable)
- Lodge a complaint with the relevant privacy authority
Contact Us
To exercise these rights, or if you have any questions about this Privacy Policy, please contact us:
- Pitch Projects Pty Ltd, trading as Pitch Pool Inspections
- Phone: 0432 704 991
- Email: mick@pitchprojects.com.au
See also our Terms of Use.